It aims to create economic profitability in the short and long term car rental sector and to be a leading car rental company that always satisfies its customers and employees. This vision of the company aims to assume a leading role in the sector, to increase economic success and to keep customer and employee satisfaction at the highest level.

The prominent elements of the vision are as follows:

Economic Profitability: Talia Rent A Car aims to create economic profitability in the short and long term car hire sector. A sustainable financial success makes a significant contribution to the company's growth and development strategies.

Customer Satisfaction: The vision of the company aims to satisfy its customers at all times. Customer satisfaction increases repeat customer acquisition and reinforces the reliability of the company.

Employee Satisfaction: Talia Rent A Car encourages its employees to contribute to the company vision by satisfying them. Happy employees have the potential to provide better service to the customer.

Leadership Role: Vision aims to be a leading car hire company. Achieving a leading position in the sector will strengthen the company's competitive advantage and increase its brand value.

Sustainable Growth: Talia Rent A Car prioritises short and long term sustainable growth in its vision. This includes utilising future opportunities by adapting to changing needs in the market.

This vision supports Talia Rent A Car's mission to provide quality service to customers by strengthening its position in the sector and unites the company's employees around a common goal.

To provide competitive, innovative and quality solutions in accordance with the needs and expectations of its customers in the car hire sector. Our company adopts an exemplary understanding of doing business by adhering to the principle of honesty and solidarity in all its activities.

We have gathered our missions around the following basic principles;

Competitive, Innovative and Quality Solutions: Talia Rent A Car aims to provide competitive, innovative and quality solutions in the sector by taking into account the needs of its customers. It constantly focuses on innovations and quality standards to ensure customer satisfaction and exceed expectations.

Honesty and Solidarity: Our company acts without compromising the principle of honesty in all its activities. Business ethics and transparent communication form the basis of Talia Rent A Car's relationships with its customers and employees. Solidarity focuses on strengthening cooperation and harmony within and outside the company.

Sticking to what we know best: Talia Rent A Car has specialised and gained experience in the sector as the best way to achieve success. The company's mission is to maintain and develop its expertise in this field, while constantly renewing itself with new and original ideas.

Best Price and Quality Service: The company adopts the policy of always offering the best price and the best quality service to customers. This is an important focus to ensure customer satisfaction and to be a reliable choice in the sector.

Communication and Solution Orientation: Talia Rent A Car makes continuous efforts to strengthen customer communication and adopt a solution-oriented approach. It aims to provide effective solutions to problems by communicating better with its valued customers.

Respectful Company Culture: The company aims to arouse trust by creating a respectful company culture with its employees and customers. Within the framework of the principle of openness and honesty, they operate with the awareness of their corporate responsibilities.

Human Rights and Safe Working Environment: Talia Rent A Car works with an understanding of respect for human rights and cares about creating a safe working environment. The welfare and rights of employees are a priority for the company.

It is based on a customer-oriented approach. Our company attaches importance to the following values in order to maximise customer satisfaction and establish a strong bond in customer relations:

Customer Priority: Customers are the top priority for Talia Rent A Car. Our company constantly adopts a customer-oriented approach in order to ensure customer satisfaction and to provide appropriate solutions to their needs.

Sense of Happiness: Our company, which prioritises customer happiness above all else, aims to provide customers with a "Happy Moment" with its services. This plays a key role in creating long-term customer relationships as well as increasing brand value.

Attaching Importance to Needs: It is one of the basic principles of Talia Rent A Car to offer solutions to customers according to their needs. Understanding customer needs and shaping its services accordingly is the key to strengthening customer satisfaction.

"Win-Win" Principle: The company adopts a fair approach in customer relations and attaches importance to the "win-win" principle. It aims for a long-term and sustainable co-operation by protecting the rights of both the customer and the company.

These values of Talia Rent A Car enable the company to stand out in the sector by creating a solid foundation built on customer satisfaction and trust. These values, based on honesty, transparency and mutual gain in customer relations, are an expression of an endeavour to strengthen the success and reputation of our company.

It aims to provide services to customers with a contemporary understanding of responsibility in the car hire sector. Since 2009, our company, which has been operating in the sector with its professional staff and strong infrastructure, has adopted customer satisfaction and meeting expectations as a basic principle.

Within this framework, Talia Rent A Car's quality policy includes the following main elements:

Meeting Needs: Providing appropriate solutions to the changing needs of customers has been determined as a priority for the company. Responding to the expectations of customers with car hire and transfer services forms the basis of the quality policy.

Identifying Expectations: Understanding and evaluating customer expectations is important to improve service quality. Talia Rent A Car applies continuous improvement processes by taking customer feedback into account.

Ensuring Satisfaction: Customer satisfaction is one of the primary goals of Talia Rent A Car. At every stage, efforts are made to ensure customer satisfaction and continuous improvement is provided in this direction.

Increasing Service Effectiveness: Our company constantly evaluates and improves the effectiveness of its services. By following technological innovations, it strives to provide faster and more effective service to customers.

Improving Communication Opportunities: Strengthening customer communication, following a transparent and open communication policy is an integral part of Talia Rent A Car's quality policy. A healthy communication with customers increases trust.

Ensuring the Development of Employees: Our company cares about providing the necessary conditions for employees to continuously improve themselves in a peaceful environment. Employee satisfaction is the basis of quality service.

Compliance with Legal and Regulatory Requirements: It is an ethical responsibility for the company to fulfil customer requests and needs within the legal and regulatory requirements.

Talia Rent A Car's quality policy aims to maintain its leading position in the sector with its customer-oriented approach and continuous development principles.

Car accident situations can often be stressful, but it is important to take the right steps.

Here are the basic steps you should take in the event of an accident:

Ensure Safety:

First of all, try to ensure safety at the scene of the accident. If possible, move your vehicle away from a dangerous place and consider the safety of the driver, passengers, other drivers and pedestrians.

Notify the Authorities Immediately:

In the event of an accident, immediately notify the local police or traffic police. It is important to report the accident, especially if the accident is serious or if property damage has occurred.

Get Vehicle Information and Insurance Information:

Share vehicle information with the other driver. It is important to get their name, surname, phone number, license plate number, insurance company and policy number. This information is necessary for insurance procedures in the future.

Collect Witness Information:

If anyone witnessed the accident, get their name, surname, phone number and address. This information can be useful for insurance companies and authorities.

Take Photos of the Accident Scene:

Take photographs to document the condition of the vehicles and the general appearance of the accident scene. This is important for later insurance or legal proceedings.

Fill out an Accident Report:

If the police are not present, fill out an accident report. This document will include statements from the parties, details of the accident and other important information.

Notify Our Company:

Immediately inform your rent a car company. It is important to provide them with the accident report, police report and other documents.

Contact the Insurance Company:

Contact the insurance department of your car rental company as soon as possible after the accident. Tell them about the accident in detail and provide them with the necessary documents.

Follow the Post-Accident Procedures:

The insurance company will inform you about the post-accident process. Follow the process carefully and provide the necessary documents on time.

Remember that in case of an accident, it is important to follow the steps calmly without panicking immediately.